If for any reason you are not completely satisfied with your order,
ForeverWed will be happy exchange the item or refund the purchase price
(excluding personalized items, food and beverages, and clothing, which are
not returnable). Returnable items must be sent back within 30 days from the
date your order is received and must be in resalable condition, unless the
return is due to an error on our part. If an item must be returned due to
our error, please contact Customer Service at
orderfulfillment@foreverwedstore.com so that we may assist you in
processing the return.
PLEASE NOTE: Shipping is the responsibility of the customer and is not
refundable. No credit is given for lost packages. Non-returnable items sent
back to us will not be returned, and no exchange or credit will be issued.
To make a return, please follow these easy instructions:
1. Complete the return form on the back of your original packing slip or
enclose a note with your order number, name, address, phone number, a brief
reason for the return, and whether you would like an exchange or a credit.
All exchanges are subject to availability.
2. Attach a return label to your package. If you are reusing a box,
cover all previous labels and markings with heavy black marker or adhesive
labels. When packaging your return, please make sure to put the actual
product box or container into another box. Writing directly on the product
packaging will make the item damaged and unable to be resold. We are unable
to issue any credits for items that we consider damaged. If you do not have
the original return label, address your package to: ForeverWed Inc, Returns
Department, 9826 7th Ave SE, Everett Washington 98270
3. Return shipping charges are the customer's responsibility. You may
ship your package using the delivery method of your choice, but COD
deliveries will NOT be accepted.
4. Remember to include your return address on the outside of your
package. For the safety of our employees, any package received without a
return address clearly marked on the outside will be destroyed, and
ForeverWed will not replace the contents.
