If for any reason you are not completely satisfied with your order,
ForeverWed will be happy exchange the item or refund the purchase price
(excluding personalized items, food and beverages, and clothing, which are
not returnable). We stand behind our products 100%. If you are not
completely satisfied, you must contact us within 5 days of receipt of
your shipment for a refund*. ALL RETURNS MUST FIRST BE AUTHORIZED.
Photos may be required for damaged items. Credit for the return will apply
only to the purchase price of the product. Returns are subject to a 15%
restocking fee. Shipping and processing charges will not be refunded.
*IMPORTANT
No returns on opened products, food/candy items or colored decorations such
as streamers, candles, etc. Items personalized as per order cannot be
returned.
NOTE: Colors vary slightly due to the manufacturing process specific to each
product. Although it is impossible to achieve an exact color match for every
item, small variations in color serve to enhance the overall effect of your
color scheme. Products seen on the online catalog do not always represent an
identical color match. Color reproduction is limited by various situations
beyond our control such as the hue/contrast settings on your monitor.
PLEASE NOTE: Shipping is the responsibility of the customer and is not
refundable. No credit is given for lost packages. Non-returnable items sent
back to us will not be returned, and no exchange or credit will be issued.
To make a return, please follow these easy instructions:
1. Complete the return form on the back of your original packing slip or
enclose a note with your order number, name, address, phone number, a brief
reason for the return, and whether you would like an exchange or a credit.
All exchanges are subject to availability.
2. Attach a return label to your package. If you are reusing a box,
cover all previous labels and markings with heavy black marker or adhesive
labels. When packaging your return, please make sure to put the actual
product box or container into another box. Writing directly on the product
packaging will make the item damaged and unable to be resold. We are unable
to issue any credits for items that we consider damaged. If you do not have
the original return label, address your package to: ForeverWed Inc, Returns
Department, 9826 7th Ave SE, Everett Washington 98270
3. Return shipping charges are the customer's responsibility. You may
ship your package using the delivery method of your choice, but COD
deliveries will NOT be accepted.
4. Remember to include your return address on the outside of your
package. For the safety of our employees, any package received without a
return address clearly marked on the outside will be destroyed, and
ForeverWed will not replace the contents.
Foreverwedstore.com reserves
the right to return any merchandise without a valid RMA# to the customer.
No return will be accepted without authorization
and
all returnable items have a 15% restocking fee.. Personalized Items and
Sale items may not be returned.
