How do I shop online and place orders in your store?   Shopping online is convenient, easy and secure. Sit back and enjoy browsing through the thousands of popular wedding products available in our store. To order a product from us, just click the “Add to Basket” button adjacent to the product you’ve chosen which automatically places your selection in your Shopping Cart. You may click the “View Basket” tab to review your product selections at any time. When finished shopping, click “Place Order” to advance to the customer information section. Upon completion of the ordering process, you’ll receive an email order confirmation which acknowledges your product selections and successful transmission of your order. You’ll also receive an email indicating product availability and shipping detail the next business day. What credit cards can I use? We welcome Visa, MasterCard, Discover or American Express credit cards . Please note that the merchant identification appearing on your credit card statement for purchases made from Foreverwedstore.com will be FOREVERWED.COM and all transactions will be made in US currency. Our Secure Shopping Guarantee demonstrates our commitment to protecting your online shopping experience. Orders placed online with us are encrypted and transmitted through a Secure Socket Layer (SSL), the most advanced security technology available on the internet today. Under the Fair Credit Billing Act, we promise to protect you from any unauthorized charge to your credit card as a result of shopping online at our store. What happens if there is a problem with my credit card? After your order is placed, your credit card will be charged for the amount indicated, including any express shipping charges, in U.S. currency.  The merchant identification appearing on your credit card statement for the purchase will be FOREVERWED.COM.  Should your credit card transaction be declined, a representative will attempt to contact you via the telephone number and/or the e-mail address you provide to alert you.  There are many reasons why a credit card may be declined, including, but not limited to: incorrect card number, incorrect expiration date, new card not yet activated, card reported lost/stolen, insufficient funds available, or card company needs to speak with the customer.  Unfortunately, the information provided to us by your credit card company is limited and it will be necessary for you to contact your credit card company to determine the reason for the decline. What happens if my credit card declines after the product has shipped? After your order is shipped, your credit card will be charged for the amount of shipping, including any express shipping charges, in U.S. currency.  The merchant identification appearing on your credit card statement for the purchase will be FOREVERWED.COM.  Should your credit card transaction be declined, a representative will attempt to contact you via the telephone number and/or the e-mail address you provide to alert you.  Our Accounting Department will run your credit card again until the charges are approved.  By purchasing from this site you authorize FOREVERWED.COM to charge your card for the amount of purchase plus any shipping not originally charged.  Any notification of dispute or chargeback by a credit card company, refusing to release funds for merchandise purchased through our store, will result in a $25 billing fee.  Please note that the merchant identification appearing on your credit card statement will be FOREVERWED.COM.  Each time a customer disputes a charge on their account, the credit card company typically charges the merchant a $15 chargeback fee plus a $10.00 research fee by our offices, regardless if the dispute is eventually resolved.  This fee WILL be assessed on any and all disputes/chargeback's received by us which results in a fee assessed by the credit card company.  Any dispute that is not resolved by the Credit Card Company will be turned over to collections.  Washington State collection laws assess a 12% annual percentage rate. May I pay by personal check or money order? We only accept money orders!  and They must be mailed in to our office for processing. To pay by money order, please follow these steps: Make note of all the items you wish to purchase, including the ITEM NUMBER, ITEM DESCRIPTION, PRICE and QUANTITY. Include your complete NAME, SHIPPING ADDRESS, TELEPHONE NUMBER with area code and, if you would like to have an order confirmation e-mailed to you, include your E-MAIL ADDRESS with your order. Please include the DATE or your wedding, shower, party or other event so we can make sure that the items you ordered will make it in time. Please include 8.25% Washington Sales Tax if you are having your order shipped to an address in Washington only. We do not assess a sales tax for other states at this time. We offer FREE UPS Ground Service to most orders shipping to the 48 contiguous United States for orders over $50. All orders UNDER $50 shipping to these areas, please include a shipping/handling charge of $7.50. Please call Customer Service to inquire about the current rates for shipments to Alaska, Hawaii, Canada, Puerto Rico, other US Territories or APO/FPO addresses. Express Delivery is also available for most items. Please contact Customer Service to determine the exact cost of your order prior to mailing it in. Make your money order out to FOREVERWED.COM and mail to: ForeverWed.com c/o Foreverwedstore.com ATTN: New Orders 9114A State Avenue Marysville Washington 98270 Please note that MONEY ORDER/CASHIER'S CHECK orders are processed the next business day. ALL PRICES ARE IN U.S. CURRENCY AND ONLY MONEY ORDERS DRAWN FROM U.S. BANKS IN U.S. CURRENCY WILL BE ACCEPTED. Any money order returned to us by the bank for any reason will result in a $15 return check fee. Can I shop and ask questions over the telephone?   Certainly, simply call our Customer Service Center toll-free at 1-360-658-4990 or 1-360-658-4992 any weekday between 6:00am - 2pm PST. You’ll speak directly with an experienced customer service representative who will be happy to answer all of your questions, assist you with placing an order for any products or provide any other type assistance you might need!  What if I need to change an order I placed?   Your may certainly modify or cancel your order if your request to do so is received by us before the order has been processed (typically 6am PST the next business day). Once your order has been processed, and your credit card submitted for approval, a $15.00 processing fee will be charged for the order cancellation. Unfortunately, engraved, embroidered or otherwise personalized items may not be cancelled after the order has been processed. Do you have a minimum order requirement?   Although we gladly accept every order placed, our FREE delivery offers requires that all orders amounting to less than $50.00 be charged a $10.00 special processing fee which will automatically be added to your order total after checkout and will be emailed to you for the final receipt. This applies to any product that has the free shipping offer in it. Will sales tax be added to my purchases?  Orders shipped to customer locations within the state of Washington will be charged sales tax in the amount of 8.25% which will automatically be added to your order total upon checkout. What if it looked great online ... but it's not what I wanted? If any product purchased does not meet your expectations, you may return it to us unopened within 10 days of receipt for a refund or exchange. Please be aware that all merchandise returns or exchanges are subject to a 25% re-stocking fee, however, should you receive any product which is manufacturer defective or has been damaged-in-shipment, we will immediately exchange the unusable product for you without charge. We're sorry, but items in non-resalable condition, film products (cameras), food products, rose petals, embroidered, engraved or otherwise personalized items may not be returned or exchanged unless defective or damaged-in-transit. Additionally, merchandise purchased at promotional pricing through online sales and promotions, special offers, or closeout price reductions may not be returned or exchanged unless defective or damaged-in-transit. To request authorization to return, exchange or replace any product, simply contact customer service within 10 days of receipt at 1-360-658-4990 or email processing@foreverwedstore.com  to be issued a Return Merchandise Authorization (RMA) number. Clearly mark your RMA number on every carton being returned.  Returns must be repackaged in the original shipping carton including packing materials and contents, and shipped to the address below via UPS or insured Parcel Post.  ForeverWed.com Mail Order Processing Center RMA NUMBER 10523 56th Ave NE Marysville Washington 98270 Merchandise returns sent without an RMA clearly marked on the carton, or after the seven (7) day time period provided for shipment of returned merchandise has expired, will not be accepted and returned at the senders expense. We apologize, but return shipping costs are not refundable. Tell me more about your FREE home or office delivery? Complimentary FREE delivery of order to your home or office is included on most orders for shipment to locations within the contiguous 48 states when delivery is made with standard Fed Ex/USPS shipping. Although we gladly accept every order placed with us, our unique free delivery offer requires that all orders which amount to less than $50.00 in merchandise value be charged a $7.50 special processing fee plus a $5.00 processing fee which will automatically be added to your order total after checkout.  Items shipped to Alaska, Hawaii and Puerto Rico are assessed a 27.5% shipping and handling charge.  Items shipped to Canada are assessed a 17.5% shipping and handling charge. When should I expect delivery of my order? The product availability and processing time necessary to prepare your order for shipment from our distribution centers is indicated on each item offered. You’ll be notified by email within 36 hours of placing your order in the event an item you’ve selected cannot be shipped within the specified period.  Our standard FEDEX/USPS shipping provides for delivery of your order to your home or office within the estimated time periods indicated on each product page.  Each product page should indicate an estimated processing time, as well as a link to the estimated time in transit depending on your location from the facility from which the product is shipped.  Please make careful note of these estimated time frames to ensure that the items are available in time for your event. Should even faster delivery of your order be necessary to meet your event deadline, an Express FEDEX/USPS shipping option is available. Simply contact our Customer Service Center at 1-360-658-4990 any weekday between 8:00am-4pm PST to determine the product availability and the applicable Express FEDEX/USPS shipping charges. Remember, because of the variety of collections and products available,  items which you order will be shipped directly from the distribution center in which that particular collection or product is stocked, therefore you should expect delivery of your order in multiple shipments. If you need help tracking or locating a order which you’ve already placed online, just contact our Customer Service Center at 1-360-658-4990 any weekday between 10:00am-4pm PST for assistance. Is Express FEDEX/USPS shipping available?  If delivery of your order with standard UPS shipping would arrive too late for your upcoming event, take just a moment and contact our Customer Service Center at 1-360-658-4990 any weekday between 10:00am-4 pm PST. We'll help you determine the product availability and the applicable Express UPS shipping charges necessary to meet your delivery deadline. What about shipments made outside the Continental US?  shipments to customer locations in Alaska, Hawaii, and Puerto Rico require priority UPS/USPS delivery, therefore a shipping surcharge of 27.5% will automatically be added to your order total after checkout, an updated invoice will be emailed to you to reflect these new charges.  Items shipped to U.S. territories and military facilities overseas with US zip codes will be assessed a 17.5% shipping and handling surcharge.  Availability may be limited to these areas. Although Canadian shipments are available, delivery surcharges and customs duties may apply.   Please contact our Customer Service Center at 1-360-658-4990 any weekday between 10:00am-4:00 pm PST for product availability, additional delivery and transit times, and to determine applicable taxes, duties and shipping surcharges for your order.   What happens when information is submitted incorrectly? When information is submitted incorrectly by the customer, we make every effort to correct the information without incurring any additional cost.  However, it may become necessary to assess additional fees in some circumstances. Personalization Corrections: When the customer makes an error in the spelling of a name, entering the wrong date, choosing the wrong color, etc., we will make every effort to contact the vendor to see if a change can be made at no charge.  When production has already started (i.e. personalization already completed), the order may not be changed or cancelled.  In this case, a discounted price for a re-order may be offered.  Please contact Customer Service to inquire about eligibility. Shipping Address Corrections: When an incorrect address has been entered by the customer including, but not limited to: incorrect zip code, wrong street number, omission of suite or apartment number, insufficient company or personal name on address, every effort will be made to contact the vendor to make the correction prior to shipping.  Once the order has been shipped, an additional change of address fee of at least $15 per package may be assessed by UPS for the change.  The customer is responsible to pay for the reshipping of any package returned to a vendor due to incorrect address information.  The additional reshipping and/or change of address fee may be paid via credit card, or an invoice may be sent requesting payment.